Effective date: March 17, 2023
Updated: March 10, 2023
At Furlani Foods Corporation (collectively, “Furlani”, “we”, “us” or “our”), we take pride in how we manage and protect your personal information. We provide transparency about our Privacy Policy (“Policy”) and we do so by publishing details about our Policy on our website. This Policy explains how Furlani collects, uses and discloses your personal information.
This Policy relates to the personal information collected from you by Furlani, through direct communication by phone, mail or on digital platforms including email, brand website, social media or whatever medium we use.
In this Policy, we describe what personal information we collect; how we use, share and manage it; how you can access, update and/or correct your personal information; and the privacy choices available to you.#
We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information, as defined below, in a variety of ways, including directly from you through our website, our online surveys and when you are interacting with us through our social media or consumer relations interactions.
A. What Is Personal Information?
“Personal information” is any information that identifies you or could be reasonably associated with you. The personal information we collect may include contact information such as your name, email address, home address, country of residence and contact phone numbers, information provided to us in connection with our products and/or information collected automatically, when you interact with us online, through our website, social media or any other digital platforms.
B. How Is Your Personal Information Collected?
We may collect personal information in the following ways:
Directly From You
You may provide personal information to us when you use our services including signing up to receive our online newsletter, completing an online survey, submitting product queries, participating in our contests, or when contacting us by mail, email, or by telephone.
Through our Website and Social Media
We may collect certain types of information electronically when you interact with our website, email, social media accounts, or through the use of our or a third party’s technologies, including cookies and pixels.
When you browse our website and have not registered for the online services, you browse anonymously. Personal information, such as your name, address, phone number or email, is not collected as you browse.
Among other data, Furlani may collect the domain name and IP address used to access our website. Furlani uses this non-personal information that it collects for statistical purposes, to keep track of the number of visits to our website with a view to continuously improving it. Furlani may also use technologies such as “cookies” and “pixels” to collect information about how our website is used.
We use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies to analyze your use of our website, to create reports about visitor activities and to provide further services associated with the use of our website and our online platforms. Although this information is collected through your Google ad settings, it is not provided to us in a personally identifiable format. We collect unique identifiers tied to your browser, application, or device you’re using.
You may delete or disable certain settings of these technologies at any time via your browser. However, if you do so, you may not be able to use some of the features on our website and social media.
C. Social Media
We make available on our website various social media plug-ins, including Facebook, Instagram, Pinterest and YouTube. You should be aware that any information you disclose while using these applications can be viewed, collected and used by other users of those social media. We have no control over the information shared through these applications and therefore we are not responsible for the use, misuse or misappropriation by another user of any personal information you disclose while using these applications. For more information about social media plug-in policies and impact on your privacy rights, please consult the appropriate social media website’s policies.
We use your personal information to provide you information about our products, to communicate offers and information we think might interest you, to measure our performance, to ensure customer satisfaction with our products, and to generally enhance your customer experience with us, and as permitted or required by law.
We may share your personal information within Furlani or with our service providers (companies operating on our behalf) for the purposes described in this Policy and in accordance with applicable law. We are committed to not selling your personal information to any organization or person.
Some of our service providers may store your personal information outside of Canada, however, we require any service provider we may use to save your personal information in accordance with applicable privacy laws.
By using and accessing our website, you agree and consent to the transfer, processing, and storage of your personal information on servers which may be located outside of the province in which you reside. We ensure that in such event your personal information is given protection similar to the protection set forth in this Policy.
By subscribing to and/or submitting information to us in connection with our newsletter, products, our contests or for any other reason, you are providing your consent to the collection, use and disclosure of personal information for the purpose for which it is collected and as set out in this Policy. Your consent may be withdrawn at any time, by contacting Furlani Privacy Officer.
We take the security of your personal information very seriously and are committed to protecting your privacy by employing security safeguards that are appropriate to the sensitivity of the information.
Personal information collected on this website may be stored and processed outside Canada and by using this website, you consent to any such transfer of information outside of your country.
We hold the information we collect in electronic and/or paper form. Personal information is maintained at our offices or on our servers (or those of our service providers) and is accessible by authorized employees, representatives and agents who require access for the purposes described in this Policy. We retain information for as long as it is reasonably needed for the purpose for which it was collected, or for so long as there is a need to preserve it for legal reasons. We delete information securely as soon as reasonably practical after a valid deletion request, or after the end of the period just described, whichever is the sooner.
A. Safeguarding Information
We are committed to keeping your interactions on our services safe and secure. We have implemented administrative, technical and physical measures intended to safeguard personal information in our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. Please note, however, that we cannot absolutely guarantee the security of any information you provide online; you provide it at your own risk.
B. User-Generated Content and Public Profile Features
Our services may, from time to time, contain interactive areas where you may submit comments or other content (including information about the user that might be displayed in the user’s public profile within an online community) that may be visible to others. Users should be aware that when they voluntarily disclose personal information in content submitted for posting or publication, the information can be read and used by others. This may result in unsolicited messages from other parties. We make no representations and undertake no obligations as to the security or use of information you voluntarily include when submitting content.
Under Canadian privacy law and Quebec privacy laws, you have the right to access the personal information you have provided us, subject to any legal restrictions. Upon request, we will provide you with access to your personal information within a reasonable timeframe, in compliance with applicable laws.
It is your responsibility to provide accurate, correct, and complete information. If you notice any errors in your personal information or need to update it, please let us know by contacting our Privacy Officer as outlined below.
From time to time, we may make changes to this Policy. By continuing to use our website and social media, by participating in our contests and/or by filling out our online surveys, you accept the changes that are made to the Policy. It is your obligation to ensure that you read, understand, and agree to the latest version of the Policy. The “Effective Date” at the top of the Policy indicates when it was last updated.
Our Privacy Officer is responsible for overseeing our privacy program and ensuring compliance with applicable privacy laws and regulations. If you have any questions about how we handle your personal information or any privacy-related questions, please contact our Privacy Officer.
Privacy Officer:
Attention: Paul DaRe ~ Privacy Officer
Email: privacy@furlanifoods.com
Phone: 1-877-317-7146 extension 228
This email is only monitored for matters relating to our company’s Privacy Policy. Kindly be advised not to expect a response from this address, to emails dealing with any other topics.
Address:
1730 Aimco Boulevard
Mississauga, Ontario
L4W 1V1
Effective date: March 17, 2023
Updated: March 10, 2023
This Privacy Policy for California Residents and Notice of Collection (“Notice”) supplements the information contained in the General Website Privacy Policy of Furlani Foods Corporation (collectively, “we,” “us,” or “our”).
We adopt this Notice to comply with the California Consumer Privacy Act (CCPA) and any terms defined in the CCPA have the same meaning when used in this Notice. This policy controls to the extent of any conflict with our general Website Privacy Policy and is limited to our collection and use of personal information of residents of the State of California who are included in the definition of “consumer” under the CCPA (“consumers” or “you”).
We are a business-to-business (“B2B”) company, manufacturing and distributing bread products to North American retailers and food service operators. We also own this Website, furlanifoods.com, to help us provide these products. As a B2B company, we collect and use relatively less personal information of individuals than many consumer-orientated companies and advertising companies. However, to the extent that we collect or process information pertaining to persons meeting the definition of “consumers” under CCPA, then this Notice will apply.
This Notice applies only to the collection, use, disclosure, and protection of personal information collected through our Website and does not apply to any other data or information collected by us online or offline except to the extent this Notice is expressly incorporated by us, such as by internet link on a website, reference within a contract, or otherwise presented or displayed to end users in the course of providing services.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:
In particular, we collected the following categories of personal information from consumers within the last twelve (12) months. For each of the categories of personal information that we have collected in the last twelve (12) months, we retain this personal information for no longer than is reasonably necessary to achieve the disclosed collection and use purposes.
| Category | Examples of data defined by California as included in this Category | Anything in this Category Collected? |
| A. Identifiers. | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. |
YES |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
YES |
| C. Protected classification characteristics under California or federal law. | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
|
YES |
| D. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
NO |
| E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
NO |
| F. Internet or other similar network activity. | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. |
YES |
| G. Geolocation data. | Physical location or movements. |
NO |
| H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. |
NO |
| I. Professional or employment-related information. | Current or past job history or performance evaluations. |
YES |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
NO |
| K. Inferences drawn from other personal information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
NO |
We obtain the categories of personal information listed above from the following categories of sources:
We may collect the personal information for one or more of the following business or commercial purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.
We have neither used nor disclosed sensitive personal information other than as allowed under the California Consumer Privacy Act.
We neither sell nor share personal information as those terms are defined under the California Consumer Privacy Act.
| Personal Information Category | Category of Third-Party Recipients | Business Purpose Disclosures |
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The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the “right to know”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:
We do not provide a right to know or data portability disclosure for B2B personal information.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the “right to delete”). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
We do not provide these deletion rights for B2B personal information.
Exercising Your Rights to Know or Delete
To exercise your rights to know or delete described above, please submit a request by either:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please call 1-877-317-7146 (extension 228).
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@furlanifoods.com.
We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
If you have any questions or comments about this notice, the ways in which we collect and use your information described here and in the General Website Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 1-877-317-7146 (extension 228)
Email: privacy@furlanifoods.com
This email is only monitored for matters relating to our company’s Privacy Policy. Kindly be advised not to expect a response from this address, to emails dealing with any other topics.
If you need to access this Policy in an alternative format due to having a disability, please contact privacy@furlanifoods.com or 1-877-317-7146.
1. Copyright Disclaimer
Any content created, developed, distributed, communicated, elaborated or generated on Furlani Foods Corporation’s website (including texts, recipes, illustrations and images) belongs to Furlani Foods Corporation or is licensed from third parties and may be protected by intellectual property laws such as the Canadian Copyright Act Where applicable, Furlani Foods Corporation reserves all its rights with regards to the content that it owns. Consequently, it is prohibited to copy, reproduce, modify, reformulate, edit, or use the elements that constitute the content of Furlani Foods Corporation, in whole or in part, without the prior consent of Furlani Foods Corporation.
Notwithstanding the preceding paragraph, you may download, print and reproduce the content found on Furlani Foods Corporation’s website for your own informational purposes provided that you agree to respect any and all copyright with respect to the content of Furlani Foods Corporation’s website, and that you cite the URL source of the content.
2. Trademarks Disclaimer
Certain names, words, sentences, logos, designs, and icons displayed on Furlani Foods Corporation’s website may constitute trademarks, registered or not, of Furlani Foods Corporation or third parties. Nothing contained on the website should be construed as granting you a license or right to use any logo, design or trademark of Furlani Foods Corporation or of any third party, without the prior written permission of Furlani Foods Corporation or of the third-party owner of the given trademark.
3. Allergen Disclaimer
The creators of the recipes found on this website are not professional allergists, nor nutritionists. Furlani Foods Corporation and its contributors disclaim any and all liability relating to any recipe or ingredients contained herein. It is the readers’ sole and exclusive responsibility to consult with an allergist or nutritionist and, further, to confirm that the ingredients used in any recipes on Furlani Foods Corporation’s website are free of all allergens.
4. Visual Disclaimer
All pictures shown are for illustration purposes only. The actual product may vary due to product enhancement.
Furlani purchase receipt photo (or scan) must include the entire receipt from top to bottom, including all four (4) corners. For longer receipts, take pictures in sections and attach each image.
Entire original store receipt must show the following:
Place your original receipt on a flat surface.
If your receipt is from a webpage, save the entire webpage as a PDF and upload it.
Upload photos or files in JPG, JPEG, GIF, PNG, or PDF format.
Files must be under 5 MB.
Blurry or unreadable images will be rejected.